Shipping Policy
Processing Time
Orders are dispatched within 1-2 business days of payment confirmation (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed the next business day. During busy periods like Black Friday or Christmas, dispatch may take slightly longer, and we'll email you if there is a significant delay.
Delivery Times
International orders typically arrive 7-12 business days after dispatch. These are estimates, not guarantees. Customs clearance, weather, carrier delays, and public holidays can extend delivery, especially in remote or rural areas.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size. [Optional: Free shipping on orders over $[Amount].]
Where We Ship From
Your order ships directly from our supplier's warehouse, which may be in a different country from yours. Packaging may not show our store name.
Order Tracking
Once your order ships, you'll receive an email with a tracking number and link. Tracking can take 24-72 hours to update after dispatch. If there are no updates after 5 business days, please contact us.
Multiple Shipments
Items in the same order may ship separately from different locations. You may receive multiple packages with separate tracking numbers, arriving on different days. You won't be charged extra for this.
Customs, Duties, and Taxes
International orders may be subject to import duties, taxes, or customs fees. These are not included in your order total and are the customer's responsibility. Please check with your local customs office for details.
Shipping Address
Please double-check your address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address. To change your address, contact us within 12 hours of ordering. Once dispatched, the address cannot be changed.
Delayed, Lost, or Damaged Orders
- Delayed: If your order hasn't arrived within [15] business days of dispatch, contact us and we'll investigate with the carrier.
- Lost: Confirmed lost packages will be replaced or refunded in full.
- Damaged or incorrect items: Contact us within [7] days of delivery with your order number and photos, and we'll arrange a replacement or refund.
Undeliverable Packages
If a package is returned to us because of an incorrect address, an unclaimed parcel, or a refused delivery, you may be responsible for reshipping costs, or we can refund the order minus the original shipping and return fees.